Steve Jobs may accept and even sometimes reply to emails sent by customers, but AT&T’s CEO, Randall Stephenson, certainly doesn’t seem to like it. Giorgio Galante decided to email Randall. He sent him two emails, the first being about iPhone eligibility dates and tethering, and the second about the recent data plan changes and how Giorgio had decided to switch to Sprint, but Randall didn’t take it so well. Someone by the name of Brent contacted Giorgio and told him that they appreciate his feedback, but if he continues to email AT&T’s CEO legal action will be taken. After pretty much all of the technology blogs on the internet wrote about this little scandal, AT&T decided to apologize to Giorgio. This is what they said:
“We are apologizing to our customer. We're working with him today to address his questions and concerns. This is not the way we want to treat customers. From Facebook to significant customer service channels, AT&T strives to provide our customers with easy ways to have their questions addressed. Because of this incident, we are reviewing our entire process to ensure a situation like this does not happen again.”
And in response to this, Giorgio said that he accepts their apology, but he will still be switching over to Sprint, and the Evo 4G. It also turns out that Giorgio sent Steve Jobs the same emails, and actually got a reply. Maybe next time something like this happens AT&T’s CEO might want to use some of his 2 GB of data and write a reply to a customer.
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